You and the customer notice that one of the packages you are delivering appears to be damaged. You should:

You and the customer notice that one of the packages you are delivering appears to be damaged. You should:

• A. Ask them to note any damage when they open the package and to call the shipper to arrange for a replacement
• B. Ignore and continue with delivery
• C. Return the package to the depot immediately
• D. Take a photo and proceed without telling the shipper

Answer: (A)

When a package looks damaged, the priority is to document the issue and start the replacement or claim process with the shipper. The best approach is to have the customer note any damage as they inspect the package and to call the shipper to arrange a replacement. This creates an official record of the damage and triggers the replacement/claims workflow, protecting both the customer and you. Ignoring the damage or continuing the delivery, returning the package to the depot, or proceeding without telling the shipper would prevent or delay the proper resolution and could leave you without a remedy. If possible, supplement the report with photos to support the claim.

When a package looks damaged, the priority is to document the issue and start the replacement or claim process with the shipper. The best approach is to have the customer note any damage as they inspect the package and to call the shipper to arrange a replacement. This creates an official record of the damage and triggers the replacement/claims workflow, protecting both the customer and you. Ignoring the damage or continuing the delivery, returning the package to the depot, or proceeding without telling the shipper would prevent or delay the proper resolution and could leave you without a remedy. If possible, supplement the report with photos to support the claim.