When a residential customer tells you where UPS packages should be left, you should:

When a residential customer tells you where UPS packages should be left, you should:

• A. Record the location in the DIAD notes yourself
• B. Ask your supervisor to add this information to the CPad notes in the DIAD
• C. Deliver as requested and note nothing
• D. Ask the customer to call the shipper

Answer: (B)

When a residential customer provides a specific place to leave a package, the instruction should be documented in the system so it’s durable and traceable across deliveries. The best approach is to ask your supervisor to update the CPad notes in the DIAD. This official update ensures the instruction is recorded, approved, and visible to future drivers, reducing the risk of misdelivery and providing a clear audit trail. Making the change yourself without authorization can create inconsistent records, delivering without noting anything won’t preserve the instruction for next time, and asking the customer to call the shipper avoids the internal process and can cause delays.

When a residential customer provides a specific place to leave a package, the instruction should be documented in the system so it’s durable and traceable across deliveries. The best approach is to ask your supervisor to update the CPad notes in the DIAD. This official update ensures the instruction is recorded, approved, and visible to future drivers, reducing the risk of misdelivery and providing a clear audit trail. Making the change yourself without authorization can create inconsistent records, delivering without noting anything won’t preserve the instruction for next time, and asking the customer to call the shipper avoids the internal process and can cause delays.