During Inside PM, the DSP should check the Customer Message Board. What would the DSP expect to find there?

During Inside PM, the DSP should check the Customer Message Board. What would the DSP expect to find there?

• A. General notices
• B. Delivery schedules
• C. Route changes
• D. Special requests called in by the customer

Answer: (D)

Inside PM's Customer Message Board is where customer communications and requests about a shipment appear. The DSP should expect to see special requests called in by the customer, such as delivery instructions, changes to where a package should be left, or other customer-specified needs. General notices are broad system announcements, and delivery schedules or route changes are internal operational updates, not messages from the customer. So the board is the place to find the customer’s specific requests or instructions for that shipment.

Inside PM's Customer Message Board is where customer communications and requests about a shipment appear. The DSP should expect to see special requests called in by the customer, such as delivery instructions, changes to where a package should be left, or other customer-specified needs. General notices are broad system announcements, and delivery schedules or route changes are internal operational updates, not messages from the customer. So the board is the place to find the customer’s specific requests or instructions for that shipment.