Can a residential C.O.D. package be driver released?

Can a residential C.O.D. package be driver released?

• A. Yes
• B. No
• C. Only with hold at location
• D. Only with supervisor approval

Answer: (B)

COD deliveries rely on collecting the payment and obtaining a receipt or signature from the recipient at the time of delivery. For a residential address, releasing the package directly to the driver would bypass that payment/signature step, creating a risk of nonpayment and accountability issues. Because of this, a residential COD package cannot be driver released. If the recipient isn’t available to pay and sign, the proper action is to hold the package at a location for pickup or reschedule delivery so the COD requirement can be met. A supervisor override isn’t used to permit door release for residential COD.

COD deliveries rely on collecting the payment and obtaining a receipt or signature from the recipient at the time of delivery. For a residential address, releasing the package directly to the driver would bypass that payment/signature step, creating a risk of nonpayment and accountability issues. Because of this, a residential COD package cannot be driver released. If the recipient isn’t available to pay and sign, the proper action is to hold the package at a location for pickup or reschedule delivery so the COD requirement can be met. A supervisor override isn’t used to permit door release for residential COD.